Terms of service

1. Introduction

Welcome to House of Dhruvanvi ("House of Dhruvanvi", "we", "our" or "us").

These Terms of Service govern your access to and use of our website, products and services. By accessing our website or placing an order, you acknowledge that you have read, understood and agree to these Terms of Service.

If you do not agree with these Terms, please discontinue the use of our website.

2. Website Usage

You agree to use this website responsibly and only for lawful purposes.

You must not:

  • Attempt to gain unauthorised access to our website or systems.
  • Disrupt or interfere with website functionality.
  • Upload malicious software or harmful code.
  • Copy, reproduce or commercially exploit our website content without written permission.
  • Use our website for fraudulent or unlawful activities.

We reserve the right to restrict or terminate access if these Terms are violated.

3. Products & Product Information

We strive to ensure that all product descriptions, images and specifications are accurate.

However:

  • Product colours may vary slightly due to lighting, photography and screen settings.
  • Minor variations in finish or texture are natural characteristics of fashion jewellery.
  • Such variations shall not be considered manufacturing defects.

House of Dhruvanvi reserves the right to modify product specifications without prior notice.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • discontinue products,
  • limit purchase quantities,
  • refuse orders where stock is unavailable.

If an item becomes unavailable after an order has been placed, a full refund will be issued.

5. Pricing

All prices are displayed in Indian Rupees (INR).

While we make every effort to ensure pricing accuracy, typographical or technical errors may occasionally occur.

House of Dhruvanvi reserves the right to cancel any order placed at an incorrect price and issue a full refund where applicable.

6. Taxes

Applicable taxes shall be charged in accordance with Indian laws and displayed during checkout wherever applicable.

7. Promotional Offers

From time to time, promotional offers or discount codes may be available.

Unless specifically stated otherwise:

  • only one promotional code may be used per order,
  • discounts cannot be applied retrospectively,
  • promotional offers cannot be exchanged for cash,
  • House of Dhruvanvi reserves the right to withdraw any promotion without prior notice.

8. Orders

Submitting an order constitutes an offer to purchase.

Orders are confirmed only after successful payment.

House of Dhruvanvi reserves the right to refuse or cancel an order in exceptional circumstances, including:

  • stock unavailability,
  • pricing errors,
  • payment issues,
  • suspected fraudulent activity.

If an order is cancelled after payment, the full amount will be refunded.

9. Secure Payments

Payments are securely processed through Razorpay and other authorised payment partners available on our website.

House of Dhruvanvi does not store customers' debit card, credit card or banking credentials.

10. Shipping & Delivery

Orders are processed after successful payment.

Estimated delivery timelines are provided in our Shipping Policy.

Delivery schedules are estimates and may vary due to courier operations, weather conditions, public holidays or circumstances beyond our control.

Tracking information will be shared once the order has been dispatched.

11. Returns, Refunds & Exchanges

Our Return, Refund & Exchange Policy forms an integral part of these Terms.

Returns or exchanges are accepted only in accordance with the conditions stated in our Return Policy.

Customers are encouraged to read that policy before placing an order.

12. Jewellery Care

Our jewellery is designed for fashion and occasional wear.

To preserve its finish:

  • avoid water,
  • perfumes,
  • chemicals,
  • sweat,
  • improper storage.

Damage resulting from improper care is not considered a manufacturing defect.

13. Intellectual Property

All content available on this website, including:

  • House of Dhruvanvi branding,
  • logos,
  • product photographs,
  • videos,
  • graphics,
  • designs,
  • text,
  • icons,
  • website layout,

is the exclusive property of House of Dhruvanvi.

No content may be copied, reproduced, distributed or commercially used without prior written permission.

14. Customer Content

If you voluntarily submit reviews, testimonials, photographs or other content to House of Dhruvanvi, you grant us a non-exclusive, royalty-free licence to use such content for marketing, promotional and customer engagement purposes.

15. Data Privacy

Your privacy is important to us.

Personal information is collected only for:

  • processing orders,
  • customer support,
  • shipping,
  • payment verification,
  • fraud prevention,
  • legal compliance.

We do not sell or rent customer information to third parties.

Please refer to our Privacy Policy for complete details.

16. Third-Party Services

Our website may use trusted third-party service providers, including payment gateways and logistics partners, to facilitate order fulfilment.

House of Dhruvanvi is not responsible for the independent policies or practices of such third parties.

17. Limitation of Liability

To the maximum extent permitted by law, House of Dhruvanvi shall not be liable for:

  • indirect or consequential losses,
  • loss of profits,
  • courier delays,
  • website interruptions,
  • technical issues,
  • misuse of products after delivery.

Our total liability shall not exceed the purchase price paid for the affected product.

18. Force Majeure

House of Dhruvanvi shall not be liable for delays or failure to perform obligations arising from events beyond our reasonable control, including natural disasters, strikes, government actions, transportation disruptions, pandemics or internet outages.

19. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on our website.

Continued use of the website constitutes acceptance of the revised Terms.

20. Governing Law

These Terms shall be governed by the laws of India.

Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts in India.

21. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

House of Dhruvanvi

Email: houseofdhruvanvi@gmail.com

Phone / WhatsApp: +91 63621 27052

Instagram: @houseofdhruvanvi