Privacy policy

At House of Dhruvanvi ("House of Dhruvanvi", "we", "our" or "us"), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit our website or purchase our products.

By accessing our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide our products and services.

Personal Information

When you place an order, contact us or subscribe to our updates, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping & Billing Address
  • PIN Code
  • Order Details
  • Communication History

Technical Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Date & Time of Visit
  • Website Usage Information
  • Cookies and Analytics Data

This information helps us improve website performance and enhance your shopping experience.

2. How We Use Your Information

Your information is used solely for legitimate business purposes, including:

  • Processing and delivering your orders.
  • Providing customer support.
  • Sending order confirmations and shipment updates.
  • Preventing fraud and ensuring secure transactions.
  • Improving our website, products and services.
  • Responding to your enquiries.
  • Sending promotional offers, newsletters and product launches (only where you have chosen to receive them).
  • Complying with applicable legal and regulatory requirements.

3. Payment Security

All online payments are securely processed through Razorpay and other authorised payment partners available on our website.

House of Dhruvanvi:

  • Does not store your debit card, credit card or banking credentials.
  • Does not have direct access to your complete payment information.
  • Uses secure payment gateways that employ industry-standard encryption to process transactions safely.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Improve website functionality.
  • Analyse website traffic.
  • Measure the effectiveness of marketing campaigns.
  • Enhance your browsing experience.

You may disable cookies through your browser settings. However, doing so may affect certain website features.

5. Marketing Communications

With your consent, we may send:

  • New collection launches
  • Exclusive offers
  • Festival promotions
  • Newsletters
  • Brand updates

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

6. Information Sharing

We respect your privacy.

We do not sell, rent or trade your personal information.

We may share limited information only with trusted service providers who assist us in operating our business, including:

  • Courier and logistics partners
  • Payment gateway providers
  • Technology service providers
  • Customer support platforms
  • Government authorities or regulators where required by law

These parties receive only the information necessary to perform their services and are expected to protect your information appropriately.

7. Data Security

We implement reasonable administrative, technical and organisational safeguards to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain your personal information only for as long as reasonably necessary to:

  • Fulfil your orders.
  • Provide customer support.
  • Comply with legal and accounting obligations.
  • Resolve disputes.
  • Enforce our agreements.

Once no longer required, your information is securely deleted or anonymised where reasonably practicable.

9. Third-Party Services

Our website may integrate with trusted third-party services, including:

  • Razorpay
  • Shipping and courier partners
  • Analytics tools
  • Social media platforms

These services operate under their own privacy policies. House of Dhruvanvi is not responsible for the privacy practices of third-party websites or services.

10. Customer Rights

You may request to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Update your contact details.
  • Withdraw consent for marketing communications.
  • Request deletion of your personal information where legally permissible.

To exercise these rights, please contact us using the details provided below.

11. Children's Privacy

Our website is intended for general audiences.

We do not knowingly collect personal information from children. If we become aware that such information has been provided without appropriate authorisation where required, we will take reasonable steps to remove it.

12. Intellectual Property

All content available on this website, including:

  • House of Dhruvanvi branding
  • Logos
  • Product photographs
  • Product descriptions
  • Graphics
  • Videos
  • Website design
  • Text

belongs exclusively to House of Dhruvanvi and is protected under applicable intellectual property laws.

No content may be copied, reproduced or commercially used without our prior written permission.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The revised version will be published on this page with the updated effective date.

Your continued use of our website after such changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your information, please contact us:

House of Dhruvanvi

📧 Email: houseofdhruvanvi@gmail.com

📞 Phone / WhatsApp: +91 63621 27052

📱 Instagram: @houseofdhruvanvi