Refund policy

At House of Dhruvanvi, every jewellery piece undergoes careful quality inspection before dispatch. Customer satisfaction is important to us, and we are committed to resolving genuine concerns fairly and promptly. Your celebrations are precious to us. We secure each traditional piece with multi-layer protective packaging. In the rare event of transit damage, just share an unboxing video within 24 hours, and we will happily send a fresh replacement or a full refund to the original payment method!

Please read this policy carefully before placing your order.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only under the following circumstances:

  • You received a damaged product.
  • You received an incorrect product.
  • Your order is incomplete due to a packing error.

Returns or exchanges are subject to verification and approval by our Quality Assurance Team.

2. Return Request Timeline

Any return or exchange request must be raised within 24 hours of delivery.

Requests received after this period may not be eligible for approval.

3. Mandatory Unboxing Video

To protect both our customers and our business, an uninterrupted unboxing video is mandatory for all claims relating to:

  • Damaged products
  • Wrong products
  • Missing products
  • Manufacturing defects noticed upon opening

The video must:

  • Start before the shipping package is opened.
  • Clearly show the shipping label.
  • Capture the complete opening process without pauses or edits.
  • Clearly display the issue being reported.

Claims submitted without a valid continuous unboxing video may be declined.

4. Non-Returnable Products

Returns, refunds or exchanges will not be accepted for:

  • Change of mind
  • Personal preference
  • Colour differences due to lighting or screen settings
  • Minor handcrafted variations
  • Incorrect product selection by the customer
  • Products damaged due to misuse, mishandling or improper storage
  • Products showing signs of wear, use or alteration
  • Items returned without original packaging
  • Products purchased during clearance, promotional or final sale events (unless received damaged or incorrect)

5. Product Colour Disclaimer

We make every effort to accurately display product colours.

However, slight variations may occur due to:

  • Studio lighting
  • Photography
  • Image editing
  • Mobile phone or monitor display settings

Such variations are natural and shall not be considered product defects or valid reasons for return or exchange.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

  1. Contact us within 24 hours of delivery.
  2. Share:
    • Order Number
    • Unboxing video
    • Clear photographs
    • Brief description of the issue
  3. Our Quality Team will review your request.

If approved, we will arrange either:

  • A replacement product (subject to availability), or
  • A full refund to the original payment method.

7. Exchange Policy

Approved exchanges are subject to product availability.

If the requested replacement is unavailable, House of Dhruvanvi may offer:

  • A refund, or
  • Store credit (at our discretion)

Replacement products will be dispatched after the returned item passes quality inspection.

8. Return Conditions

Returned products must:

  • Be unused and unworn.
  • Be in their original condition.
  • Include all original packaging, tags and accessories.
  • Be securely packed for return shipment.

Products that fail inspection may not qualify for a refund or exchange.

9. Refund Policy

Once the returned product is received and successfully inspected:

  • Approved refunds will be processed to the original payment method.
  • Refund processing generally takes 5–10 business days, depending on your payment provider or bank.

Shipping charges (if any) are non-refundable unless the return is due to our error.

10. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped:

  • Cancellation requests cannot be accepted.
  • Customers may only request assistance if the delivered product is damaged or incorrect.

11. Refusal of Delivery

If a shipment is returned to us because:

  • the customer refused delivery,
  • the delivery address was incorrect or incomplete, or
  • the package remained unclaimed,

additional shipping charges may apply for re-dispatch.

12. Return Shipping

For approved claims involving:

  • damaged products,
  • incorrect products, or
  • packing errors,

House of Dhruvanvi will arrange or reimburse the return shipment, as applicable.

For any other approved return category (if offered), return shipping costs may be the customer's responsibility.

13. Quality Inspection

Every returned item undergoes inspection before a refund or replacement is approved.

House of Dhruvanvi reserves the right to reject returns where:

  • the item has been used,
  • the product has been intentionally damaged,
  • required evidence is not provided,
  • the claim is found to be false or misleading.

14. Jewellery Care & Warranty

Fashion jewellery requires appropriate care.

Damage resulting from:

  • exposure to water,
  • perfumes,
  • chemicals,
  • sweat,
  • accidental impact,
  • improper storage, or
  • general wear and tear

is not considered a manufacturing defect and is not covered under this policy.

15. Policy Updates

House of Dhruvanvi reserves the right to modify this Return, Refund & Exchange Policy at any time.

The latest version published on our website shall supersede all previous versions.

16. Contact Us

For any return or refund assistance, please contact us:

House of Dhruvanvi

📧 Email: houseofdhruvanvi@gmail.com

📞 Phone / WhatsApp: +91 63621 27052

📱 Instagram: @houseofdhruvanvi