Shipping policy

At House of Dhruvanvi, we are committed to ensuring that every order is carefully packed and delivered safely. Every jewellery piece undergoes quality inspection before dispatch and is securely packaged to protect it during transit.

Please read this Shipping Policy before placing your order.

1. Shipping Coverage

We currently ship across India.

If international shipping becomes available in the future, the applicable countries, charges, and timelines will be published on our website.

2. Order Processing

• Orders are processed after successful payment confirmation.
• Most orders are packed and dispatched within 1 business day.
• Orders placed on Sundays or public holidays are processed on the next working day.
• During festivals, promotional sales or periods of high demand, dispatch may require additional processing time.

3. Delivery Timeline

Estimated delivery timelines after dispatch are:

These timelines are estimates only and may vary depending on courier operations, weather conditions, public holidays, local restrictions or other unforeseen circumstances.

4. Shipping Charges

Applicable shipping charges (if any) are displayed during checkout before payment.

From time to time, House of Dhruvanvi may offer promotional free shipping on eligible orders. Such offers are subject to change without prior notice.

5. Order Tracking

Once your order has been dispatched, you will receive:

• A shipment confirmation email or message
• Tracking ID / AWB Number
• Courier partner details

Customers can track their shipment using the tracking information provided.

6. Packaging

Every order is securely packed using protective packaging materials to help ensure it reaches you safely.

We recommend inspecting the parcel before accepting delivery.

If the package appears:

• Torn
• Opened
• Tampered
• Damaged

Please record a video before opening it and contact us immediately.

7. Delivery of Your Order

Our courier partners generally make multiple delivery attempts.

To avoid delivery delays, please ensure:

• Someone is available at the delivery address.
• Your mobile number is reachable.
• The delivery address and PIN code are accurate.

Failure to receive the shipment after repeated delivery attempts may result in the parcel being returned to us.

8. Incorrect Address

Customers are responsible for providing complete and accurate delivery information.

House of Dhruvanvi shall not be responsible for delays, failed deliveries or additional shipping charges resulting from:

• Incorrect address
• Incorrect PIN code
• Incorrect phone number
• Incomplete delivery information

If an order is returned because of incorrect customer information, additional shipping charges may apply for re-dispatch.

9. Delivery Delays

Although we work with trusted logistics partners, delivery schedules may occasionally be affected by circumstances beyond our control, including:

• Weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transportation disruptions
• Courier network delays

House of Dhruvanvi will make reasonable efforts to assist customers in tracking delayed shipments but cannot guarantee delivery dates.

10. Damaged Packages

If you receive a damaged parcel:

• Do not discard the packaging.
• Record a continuous unboxing video.
• Take clear photographs of the parcel and product.
• Contact us within 24 hours of delivery.

Claims submitted without an uninterrupted unboxing video may not qualify for replacement or refund.

Please refer to our Return, Refund & Exchange Policy for complete details.

11. Failed Deliveries & Returned Shipments

Orders may be returned to us if:

• Delivery is repeatedly unsuccessful.
• The customer refuses delivery.
• The delivery address is incorrect or incomplete.
• The shipment remains unclaimed.

If the customer requests re-dispatch, additional shipping charges may apply.

12. Order Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled.

If you receive an incorrect or damaged product, please contact us within 24 hours of delivery in accordance with our Return, Refund & Exchange Policy.

13. Lost Shipments

If a shipment is confirmed lost by the courier partner before delivery, House of Dhruvanvi will, after verification:

• Arrange a replacement (subject to product availability), or
• Process a full refund to the original payment method.

14. Customer Responsibilities

Customers are requested to:

• Provide accurate delivery information.
• Track their shipment using the tracking link provided.
• Inspect the parcel upon delivery.
• Record an uninterrupted unboxing video before opening the package.
• Report any issues within the specified timeframe.

15. Shipping Policy Updates

House of Dhruvanvi reserves the right to modify this Shipping Policy at any time.

Any updates will become effective immediately upon publication on our website.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

House of Dhruvanvi

📧 Email: houseofdhruvanvi@gmail.com

📞 Phone / WhatsApp: +91 63621 27052

📱 Instagram: @houseofdhruvanvi